Difference between revisions of "Reparaties"

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#Voor andere leveranciers en producten kan een andere garantietermijn gelden.  
 
#Voor andere leveranciers en producten kan een andere garantietermijn gelden.  
  
*U wordt verzocht om, zowel '''binnen als buiten de garantietermijn''', de reparaties via C&CZ te laten verlopen. C&CZ heeft afspraken met de afdeling inkoop en met de leveranciers. De leverancier of C&CZ zal u berichten op welke dag de reparatie zal plaatsvinden. U dient er zorg voor te dragen dat de technicus van de leverancier op die dag toegang heeft tot het betreffende apparaat.
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* Reparaties kunt u zowel '''binnen als buiten de garantietermijn''', via C&CZ te laten verlopen. Ook voor advies over mogelijke defecten kunt u bij ons terecht.  
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* De leverancier of C&CZ zal u berichten op welke dag de reparatie zal plaatsvinden. U dient er zorg voor te dragen dat de technicus van de leverancier op die dag toegang heeft tot het betreffende apparaat.
  
*Het aanmelden van een storing kan via de [https://helpdesk.science.ru.nl C&CZ helpdesk website], hier moet men inloggen met de [[Login|RU loginnaam]]. Wanneer de naam van het apparaat bekend is in het systeem, zoals bij een [[Windows_beheerde_werkplek|Beheerde Werkplek PC]], is het invullen van de naam voldoende, andere nodige gegevens, zoals serienummer, zijn dan al bekend.
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* U kunt ook kiezen om de de storing aan te melden via een email. Stuur deze mail naar: helpdesk-ticket@science.ru.nl
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* Het aanmelden van een storing kan via email, telefoon of een bezoekje
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* U kunt mailen naar: helpdesk@science.ru.nl, bellen naar (024 36) 20000 of ons bezoeken op HG 03.055.
  
 
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[en]
 
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The repair procedure depends on the firm that sold the machine. Whether the repair is free of charge or not, depends on the precise terms of warranty (and whether the repair is within the period of warranty or not).
 
The repair procedure depends on the firm that sold the machine. Whether the repair is free of charge or not, depends on the precise terms of warranty (and whether the repair is within the period of warranty or not).
 
*You are requested to order repairs through C&CZ: within as well as outside of the period of warranty. C&CZ has agreements with the purchasing department and with the dealers.
 
  
 
#Normally, PC's sold by [[Huisleverancier_PC's|standard PC supplier Scholten Awater & Partners]] have a period of warranty of 3 years. But: be aware that this does not hold for all machines. Watch the [http://www.sa.nl/ website of Scholten Awater] carefully when ordering.
 
#Normally, PC's sold by [[Huisleverancier_PC's|standard PC supplier Scholten Awater & Partners]] have a period of warranty of 3 years. But: be aware that this does not hold for all machines. Watch the [http://www.sa.nl/ website of Scholten Awater] carefully when ordering.
 
#For other suppliers and products, a different warranty period may be applicable.  
 
#For other suppliers and products, a different warranty period may be applicable.  
  
*You are requested to order repairs through C&CZ: within as well as outside of the period of warranty. C&CZ has agreements with the purchasing department and with the suppliers. The supplier or C&CZ will inform you about the day of repair. You have to make sure that the technician of the supplier has access to the apparatus on that day.
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* Repairs can be orderd through C&CZ: within as well as outside of the period of warranty. We can also advise when a defect is suspected.
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* The supplier or C&CZ will inform you about the day of repair. You have to make sure that the technician of the supplier has access to the apparatus on that day.
  
*Ordering a repair can be done through the [https://helpdesk.science.ru.nl/cncz/ C&CZ helpdesk website], one has to login with the [[Login|RU loginname]]. If the machine is known in the systen, like with a [[Windows_beheerde_werkplek|Managed Workplace PC]], one only needs to fill in the name of the machine. Other necessary info, like the serial number, is already known then.
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*Ordering a repair can be done through email, telephone or a visit to our office.
* You also can send an email to: helpdesk-ticket@science.ru.nl
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* You also can send an email to: helpdesk@science.ru.nl, call (024 36) 20000, or visit us at HG 03.055.
  
 
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Revision as of 17:08, 9 January 2014


The repair procedure depends on the firm that sold the machine. Whether the repair is free of charge or not, depends on the precise terms of warranty (and whether the repair is within the period of warranty or not).

  1. Normally, PC's sold by standard PC supplier Scholten Awater & Partners have a period of warranty of 3 years. But: be aware that this does not hold for all machines. Watch the website of Scholten Awater carefully when ordering.
  2. For other suppliers and products, a different warranty period may be applicable.
  • Repairs can be orderd through C&CZ: within as well as outside of the period of warranty. We can also advise when a defect is suspected.
  • The supplier or C&CZ will inform you about the day of repair. You have to make sure that the technician of the supplier has access to the apparatus on that day.
  • Ordering a repair can be done through email, telephone or a visit to our office.
  • You also can send an email to: , call (024 36) 20000, or visit us at HG 03.055.

N.B.1 The user accepts possible costs which result from this order. An estimate of € 0 does not imply automatically that there will be no costs. This also holds also for repairs within the warranty period.

N.B.2 In case the costs for repair exceed € 125,- an e-mail with a specified report and the repair number will be sent to the owner. The owner must, subsequently, inform the company whether the repair has to be carried out or not.