Difference between revisions of "Reparaties"

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*U wordt verzocht om, zowel '''binnen als buiten de garantietermijn''', de reparaties via C&CZ te laten verlopen. C&CZ heeft afspraken met de afdeling inkoop en met de leveranciers. De leverancier of C&CZ zal u berichten op welke dag de reparatie zal plaatsvinden. U dient er zorg voor te dragen dat de technicus van de leverancier op die dag toegang heeft tot het betreffende apparaat.
 
*U wordt verzocht om, zowel '''binnen als buiten de garantietermijn''', de reparaties via C&CZ te laten verlopen. C&CZ heeft afspraken met de afdeling inkoop en met de leveranciers. De leverancier of C&CZ zal u berichten op welke dag de reparatie zal plaatsvinden. U dient er zorg voor te dragen dat de technicus van de leverancier op die dag toegang heeft tot het betreffende apparaat.
  
*Het aanmelden van een storing kan via [https://helpdesk.science.ru.nl/cncz/ de C&CZ helpdesk website], hier moet men inloggen met de [[Login|Science loginnaam]].
+
*Het aanmelden van een storing kan via de [https://helpdesk.science.ru.nl/cncz/ C&CZ helpdesk website], hier moet men inloggen met de [[Login|Science loginnaam]].
  
 
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The repair procedure depends on the firm that sold the machine. Whether the repair is free of charge or not, depends on the precise terms of warranty (and whether the repair is within the period of warranty or not).
 
The repair procedure depends on the firm that sold the machine. Whether the repair is free of charge or not, depends on the precise terms of warranty (and whether the repair is within the period of warranty or not).
  
* You are requested to order repairs through C&CZ: within as well as outside of the period of warranty. C&CZ has agreements with the purchasing department and with the dealers.
+
*You are requested to order repairs through C&CZ: within as well as outside of the period of warranty. C&CZ has agreements with the purchasing department and with the dealers.
* The most efficient way to order a repair, is to fill out the form below and mail it to the helpdesk.
 
  
Normally, PC's sold by [[Huisleverancier_PC's|PC supplier Scholten Awater & Partners]] have a period of warranty of 3 years. But: be aware that this does not hold for all machines. Watch the [http://www.sa.nl/ website of Scholten Awater] carefully when ordering.
+
#Normally, PC's sold by [[Huisleverancier_PC's|standard PC supplier Scholten Awater & Partners]] have a period of warranty of 3 years. But: be aware that this does not hold for all machines. Watch the [http://www.sa.nl/ website of Scholten Awater] carefully when ordering.
 +
#Also PC's sold by [http://www.cncz.science.ru.nl/hardware/pc/leverancier#switch. the former PC supplier Switch] have a warranty period of 3 years. The [http://www.cncz.science.ru.nl/hardware/switch/pryslyst/garantie.ps OLD terms of warranty of Switch] are available online.
 +
#For other suppliers and products, a different warranty period may be applicable.  
  
Also PC's sold by [http://www.cncz.science.ru.nl/hardware/pc/leverancier#switch. the former PC supplier Switch] have a warranty period of 3 years.
+
*You are requested to order repairs through C&CZ: within as well as outside of the period of warranty. C&CZ has agreements with the purchasing department and with the suppliers. The supplier or C&CZ will inform you about the day of repair. You have to make sure that the technician of the supplier has access to the apparatus on that day.
The [http://www.cncz.science.ru.nl/hardware/switch/pryslyst/garantie.ps OLD terms of warranty of Switch] are available online.
 
 
 
For other suppliers and products, a different warranty period may be applicable.
 
 
 
By mailing (to helpdesk@science.ru.nl) or sending by internal mail the form below, you request C&CZ to order the repair of your apparatus. The supplier or C&CZ will inform you about the day of repair. You have to make sure that the technician of the supplier has access to the apparatus on that day.
 
  
 +
*Ordering a repair can be done through the [https://helpdesk.science.ru.nl/cncz/ C&CZ helpdesk website], one has to login with the [[Login|Science loginname]].
 
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N.B.1 The user agrees with possible costs which result from this order. An estimate of € 0 does not imply automatically that there will be no costs. This also holds also for repairs within the warranty period.
+
N.B.1 The user accepts possible costs which result from this order. An estimate of € 0 does not imply automatically that there will be no costs. This also holds also for repairs within the warranty period.
  
 
N.B.2 In case the costs for repair exceed € 125,- an e-mail with a specified report and the repair number will be sent to the owner. The owner must, subsequently, inform the company whether the repair has to be carried out or not.
 
N.B.2 In case the costs for repair exceed € 125,- an e-mail with a specified report and the repair number will be sent to the owner. The owner must, subsequently, inform the company whether the repair has to be carried out or not.
 
+
><br />'''Complaint/Description of repair:'''<br />
----
 
 
 
{|
 
| align="right" | '''contact person:'''
 
|
 
 
 
|-
 
| align="right" | '''department:'''
 
|
 
 
 
|-
 
| align="right" | '''phone:'''
 
|
 
 
 
|-
 
| align="right" | '''e-mail:'''
 
|
 
 
 
|-
 
| align="right" | '''room number:'''
 
|
 
 
 
|}
 
 
 
<br /><br />
 
 
 
{|
 
| align="right" | '''serial number apparatus:'''
 
|-
 
| align="right" | '''supplier:'''
 
|
 
|}
 
 
 
<br /><br />
 
 
 
{|
 
| align="right" | '''category:'''
 
|
 
standalone-PC
 
|-
 
| align="right" | ''' '''
 
|
 
PC-on-network
 
|-
 
| align="right" | ''' '''
 
|
 
C&amp;CZ managed PC
 
|-
 
| align="right" | ''' '''
 
|
 
other, viz: 
 
|}
 
 
 
<br /><br />
 
 
 
{|
 
| align="right" | '''RU order number:'''
 
|
 
 
 
|-
 
| align="right" | '''Date of delivery:'''
 
|
 
 
 
|}
 
 
 
<br /><br />
 
 
 
{|
 
| align="right" | '''Warranty:'''
 
|
 
Yes
 
|-
 
| align="right" | 
 
|
 
No
 
|}
 
 
 
<br /><br />
 
 
 
{|
 
| align="right" | '''Account number for the costs:'''
 
|
 
 
 
|-
 
| align="right" | '''Permission granted by:'''
 
|
 
 
 
|-
 
| align="right" | '''Estimate of the costs:'''
 
|
 
 
 
|}
 
 
 
<br /><br />
 
 
 
{|
 
| align="right" | '''Sender:'''
 
|
 
 
 
|}
 
 
 
<br /><br />'''Complaint/Description of repair:'''<br />
 
 
 
 
[/en]
 
[/en]
  

Revision as of 15:48, 3 September 2008

The repair procedure depends on the firm that sold the machine. Whether the repair is free of charge or not, depends on the precise terms of warranty (and whether the repair is within the period of warranty or not).

  • You are requested to order repairs through C&CZ: within as well as outside of the period of warranty. C&CZ has agreements with the purchasing department and with the dealers.
  1. Normally, PC's sold by standard PC supplier Scholten Awater & Partners have a period of warranty of 3 years. But: be aware that this does not hold for all machines. Watch the website of Scholten Awater carefully when ordering.
  2. Also PC's sold by the former PC supplier Switch have a warranty period of 3 years. The OLD terms of warranty of Switch are available online.
  3. For other suppliers and products, a different warranty period may be applicable.
  • You are requested to order repairs through C&CZ: within as well as outside of the period of warranty. C&CZ has agreements with the purchasing department and with the suppliers. The supplier or C&CZ will inform you about the day of repair. You have to make sure that the technician of the supplier has access to the apparatus on that day.

N.B.1 The user accepts possible costs which result from this order. An estimate of € 0 does not imply automatically that there will be no costs. This also holds also for repairs within the warranty period.

N.B.2 In case the costs for repair exceed € 125,- an e-mail with a specified report and the repair number will be sent to the owner. The owner must, subsequently, inform the company whether the repair has to be carried out or not. >
Complaint/Description of repair: