Difference between revisions of "Reparaties"
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| + | [[Category:Storingen]] | ||
| + | [[Category:Hardware]] | ||
| + | [[Category:Contactpersonen]] | ||
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| + | De procedure voor reparatie is afhankelijk van het bedrijf dat de apparatuur geleverd heeft. Of er kosten aan deze reparatie verbonden zijn, hangt af van de precieze garantievoorwaarden en of de reparatie binnen de garantie valt: | ||
| + | #Door [[Huisleverancier_PC's|de PC huisleverancier Centralpoint]] geleverde PC's hebben normaal gesproken een garantietermijn van 3 jaar. Maar pas op: dit geldt niet voor alle machines, kijk hiervoor goed op de [http://www.centralpoint.nl/ website van Centralpoint]. | ||
| + | #Voor andere leveranciers en producten kan een andere garantietermijn gelden. | ||
| − | + | * Reparaties kunt u zowel '''binnen als buiten de garantietermijn''' via C&CZ laten verlopen. Ook voor advies over mogelijke defecten kunt u bij ons terecht. | |
| − | + | * De leverancier of C&CZ zal u berichten op welke dag de reparatie zal plaatsvinden. U dient er zorg voor te dragen dat de technicus van de leverancier op die dag toegang heeft tot het betreffende apparaat. | |
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| − | + | * Het aanmelden van een storing kan via email, telefoon of een bezoekje | |
| − | + | * U kunt mailen naar: helpdesk@science.ru.nl, bellen naar (024 36) 20000 of ons bezoeken op HG 03.055. | |
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| − | The procedure | + | The repair procedure depends on the firm that sold the machine. Whether the repair is free of charge or not, depends on the precise terms of warranty (and whether the repair is within the period of warranty or not). |
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| − | + | #Normally, PC's sold by [[Huisleverancier_PC's|standard PC supplier Centralpoint]] have a warranty period of 3 years. But: be aware that this does not hold for all machines. Read the [http://www.centralpoint.nl/ website of CentralPoint] carefully when ordering. | |
| − | + | #For other suppliers and products, a different warranty period may be applicable. | |
| − | + | * Repairs can be ordered through C&CZ: '''within as well as outside of the period of warranty'''. We can also advise when a defect is suspected. | |
| + | * The supplier or C&CZ will inform you about the day of repair. You have to make sure that the technician of the supplier has access to the apparatus on that day. | ||
| − | + | *Ordering a repair can be done through email, telephone or a visit to our office. | |
| + | *Send an email to: helpdesk@science.ru.nl, call (024 36) 20000, or visit us at HG03.055. | ||
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| − | N.B.1 The user | + | N.B.1 The user accepts possible costs which result from this order. An estimate of € 0 does not imply automatically that there will be no costs. This also holds for repairs within the warranty period. |
N.B.2 In case the costs for repair exceed € 125,- an e-mail with a specified report and the repair number will be sent to the owner. The owner must, subsequently, inform the company whether the repair has to be carried out or not. | N.B.2 In case the costs for repair exceed € 125,- an e-mail with a specified report and the repair number will be sent to the owner. The owner must, subsequently, inform the company whether the repair has to be carried out or not. | ||
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Latest revision as of 17:08, 6 September 2019
The repair procedure depends on the firm that sold the machine. Whether the repair is free of charge or not, depends on the precise terms of warranty (and whether the repair is within the period of warranty or not).
- Normally, PC's sold by standard PC supplier Centralpoint have a warranty period of 3 years. But: be aware that this does not hold for all machines. Read the website of CentralPoint carefully when ordering.
- For other suppliers and products, a different warranty period may be applicable.
- Repairs can be ordered through C&CZ: within as well as outside of the period of warranty. We can also advise when a defect is suspected.
- The supplier or C&CZ will inform you about the day of repair. You have to make sure that the technician of the supplier has access to the apparatus on that day.
- Ordering a repair can be done through email, telephone or a visit to our office.
- Send an email to: , call (024 36) 20000, or visit us at HG03.055.
N.B.1 The user accepts possible costs which result from this order. An estimate of € 0 does not imply automatically that there will be no costs. This also holds for repairs within the warranty period.
N.B.2 In case the costs for repair exceed € 125,- an e-mail with a specified report and the repair number will be sent to the owner. The owner must, subsequently, inform the company whether the repair has to be carried out or not.
