When your RU-password (e.g. for authentication to SURFspot and the RU intranet RadboudNet) has been lost, C&CZ can reset your RU-password. This means a new initial RU-password will be generated. Afterwards you must change this password at the website www.ru.nl/wachtwoord before you can use services protected by this password.
When you want to reset the RU-password, you can visit C&CZ and bring some id (preferrably the RU-personnel pass, which shows a photo and the U-number).
Additional information can be found on the RU-password website.