Difference between revisions of "KM"

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Alle documentatie is te vinden op de [http://www.konicaminolta.nl/nl/business-solutions/customer-support/downloads.html Konica Minolta website]. Posters die het gebruik uitleggen zijn via deze wiki beschikbaar voor de aanwezige modellen: [[Media:bizhub-c554-c454-c364-c284-c224_quick-reference_en_1-0-0.pdf|Bizhub C364 en C554]] en voor de hoogvolume [[Media:bizhub-c754-c654_poster_en_1-0-0.pdf|Bizhub C654]].
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Alle documentatie is te vinden op de [http://www.konicaminolta.nl/nl/business-solutions/customer-support/downloads.html Konica Minolta website]. Posters die het gebruik uitleggen zijn via deze wiki beschikbaar voor de aanwezige modellen: [[Media:bizhub-c554-c454-c364-c284-c224_quick-reference_en_1-0-0.pdf|Bizhub C364e, C554 en C554e]] en voor de hoogvolume [[Media:bizhub-c754-c654_poster_en_1-0-0.pdf|Bizhub C654]].
 
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All documentation can be found on the [http://www.konicaminolta.nl/nl/business-solutions/customer-support/downloads.html Konica Minolta website]. Quick reference guides are available through this wiki for the models present: [[Media:bizhub-c554-c454-c364-c284-c224_quick-reference_en_1-0-0.pdf|Bizhub C364 en C554]] and the higher volume [[Media:bizhub-c754-c654_poster_en_1-0-0.pdf|Bizhub C654]].
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All documentation can be found on the [http://www.konicaminolta.nl/nl/business-solutions/customer-support/downloads.html Konica Minolta website]. Quick reference guides are available through this wiki for the models present: [[Media:bizhub-c554-c454-c364-c284-c224_quick-reference_en_1-0-0.pdf|Bizhub C364e, C554 and C554e]] and the higher volume [[Media:bizhub-c754-c654_poster_en_1-0-0.pdf|Bizhub C654]].
 
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=== [Scannen][Scanning] ===
 
=== [Scannen][Scanning] ===
 
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Scannen werkt effectief hetzelfde als met de Ricoh's; scans worden gemaild naar een te specificeren adres. Met de pincode '1111' wordt een machine vrij gegeven om te scannen. De KM's laten alle adressen zien uit het [[Ldap_adresboek|LDAP-adresboek van FNWI]], waardoor het invoeren van adressen niet meer nodig is en minder adresseringsfouten gemaakt zullen worden.
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Met de pincode '1111' wordt een machine vrij gegeven om te scannen. Scannen werkt effectief hetzelfde als met de Ricoh's; scans worden gemaild naar een te specificeren adres. De KM's laten alle adressen zien uit het [[Ldap_adresboek|LDAP-adresboek van FNWI]], waardoor het invoeren van adressen niet meer nodig is en minder adresseringsfouten gemaakt zullen worden.
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Er zijn diverse redenen waarom een scan naar email-adres fout kan gaan. De meest voorkomende is een tikfout in het mail-adres, de andere mogelijkheid is een scan die te groot is voor de centrale RU-mailservers/Gmail/..., deze hanteren vaak een limiet van ca. 25 MB. In al die gevallen krijgt C&CZ als afzender van die mail (KMscan@science.ru.nl) hiervan bericht. C&CZ probeert deze mails aan het juiste mail-adres door te sturen of de gebruiker in te lichten dat de scan te groot was voor de mailprovider.
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Alternatieven zijn scannen naar je @science.ru.nl Inbox of scannen naar een USB-stick. Log hiervoor in op de MFP met de scan-pincode, leg een origineel in de papierinvoer of op de glasplaat, kies <tt>Scan</tt> en stop daarna de USB-stick in de USB-poort aan de rechterzijkant van een MFP, bovenaan. Na een paar seconden herkent de MFP de USB-stick en presenteert de keus "Save a document to external memory". Kies <tt>OK</tt> en druk op <tt>Start</tt>. Zie ook de [http://www.ru.nl/publish/pages/687597/uitrol-mf-scan.pdf RU-handleiding] op de [http://www.ru.nl/ict/medewerkers/printen-kopieren/ RU-pagina over de MFP's].
 
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Scanning works in much the same way as with the Ricohs; scans are mailed to an address specified by the user. The PIN code '1111' frees a machine for scanning. The KM's show all addresses from the [[Ldap_adresboek|Science LDAP addressbook]], which eliminates the need to type in addresses and will result in less addressing errors.
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The pin '1111' frees a machine for scanning. Scanning works in much the same way as with the Ricohs; scans are mailed to an address specified by the user. The KM's show all addresses from the [[Ldap_adresboek|Science LDAP addressbook]], which eliminates the need to type in addresses and will result in less addressing errors.
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There are several reasons why scanning to an email address can fail. Most common is a typo in the mail address. Next is a scan that is too large for the central RU mailserver/Gmail/..., that often have a limit of ca. 25MB. In all those cases C&CZ, als sender of the mail (KMscan@science.ru.nl) gets notice of this. C&CZ tries to forward these mails to the correct address or to inform the user that the scan is too large for the mail provider.
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Alternatives are to scan to your @science.ru.nl Inbox or scanning to a USB stick. Log in at the MFP with the scan pin, put a document in the feeder or on the document glass, select <tt>Scan</tt> and then plug the USB stick into the USB port on the right side of the MFP, on the top side. After a few seconds the MFP recognizes the USB stick and presents the choice "Save a document to external memory". Choose <tt>OK</tt> and press <tt>Start</tt>. See also [http://www.ru.nl/publish/pages/687597/uitrol-mf-scan.pdf the RU manual] on the [http://www.ru.nl/ict-uk/staff/printing-copying/ RU-page about the MFP's].
 
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Latest revision as of 17:04, 16 June 2017

Konica Minolta Multifunctionals (Printers/Copiers/Scanners)

In 2013 the RU issued a European tender for multifunctionals. Based on an extensive list of demands the tender was won by Konica Minolta. The machines are used as copiers, network printers and scanners.

Documentation

All documentation can be found on the Konica Minolta website. Quick reference guides are available through this wiki for the models present: Bizhub C364e, C554 and C554e and the higher volume Bizhub C654.

Placement of the machines

As of July 1, 2013, new Konica Minolta (KM) multifunctional printers/copiers/scanners (MFP's) will be installed in many places in the FNWI buildings. These machines replace the Ricoh's, which will be removed a few weeks later. We have decided to install more MFP's than the current number of Ricoh's. This is in conherence with the RU policy to reduce the walking distance from any work place to the nearest MFP. As a result departments will be tempted to discontinue their own MFP-services, including their own paper and toner supplies and support and maintenance contracts. For the new machines, KM takes care of all that for a fixed price per job which is the same for the entire Radboud University. The new machines also report problems directly to KM (through GSM), so sometimes problems are resolved without having been reported by an employee or student. Therefore we expect that this can improve efficiency while cutting costs.

The placement of individual machines is not definitive: a machine that is used heavily can be replaced by a bigger/faster machine, whereas machines that are seldom used can be moved to a different location. Please contact C&CZ with all questions about the new machines.

Peage

The MFP's will in time be managed by Peage. Because FNWI has shared MFP facilities for both students and employees, Peage will be activated in our faculty only after it becomes operational for employees. This is expected to be at the end of 2013. With Peage one can print sensitive output on shared printers, because then one chooses which print job to print after authentication at the printer with campus card and personal pin code.

Printing

As long as Peage is not available for employees, the MFP's will be managed by C&CZ. This means that for the time being the KM's will be used and factured as budgetted C&CZ-printers. The functionality thus stays the same initially, one just needs to define the new printers on their workstation.

Copying

As long as Peage is not available for employees, every KM gets a (unique) PIN code. FNWI employees can obtain the PIN code(s) from C&CZ (call 56666), which effectively makes copying free for departments: the faculty pays for all copy costs. When one is finished with copying, please logout by hitting the button on the right side (a door with a lockhole and two arrows), otherwise the machine logs you out after five minutes of inactivity. In case of presumed misuse, C&CZ will change the code.

Students can copy on the Peage MFP near the restaurant, or by scanning first and printing afterwards. The Ricohs with Xafax copy unit will be removed in the near future. Students can come to C&CZ to have their copy card budget converted to printbudget.

Scanning

The pin '1111' frees a machine for scanning. Scanning works in much the same way as with the Ricohs; scans are mailed to an address specified by the user. The KM's show all addresses from the Science LDAP addressbook, which eliminates the need to type in addresses and will result in less addressing errors.

There are several reasons why scanning to an email address can fail. Most common is a typo in the mail address. Next is a scan that is too large for the central RU mailserver/Gmail/..., that often have a limit of ca. 25MB. In all those cases C&CZ, als sender of the mail () gets notice of this. C&CZ tries to forward these mails to the correct address or to inform the user that the scan is too large for the mail provider. Alternatives are to scan to your @science.ru.nl Inbox or scanning to a USB stick. Log in at the MFP with the scan pin, put a document in the feeder or on the document glass, select Scan and then plug the USB stick into the USB port on the right side of the MFP, on the top side. After a few seconds the MFP recognizes the USB stick and presents the choice "Save a document to external memory". Choose OK and press Start. See also the RU manual on the RU-page about the MFP's.

Service

In case of hardware and paper problems the Konica Minolta helpdesk can be reached by dialing 55955, option 4. You must provide the serial number or machine id. These can be found on the machine, but also in the list of all multifunctionals. A Konica Minolta maintenance engineer is present on campus, so reported problems will in general be solved relatively quickly.