Difference between revisions of "Helpdesk"
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|'''algemeen:''' | |'''algemeen:''' | ||
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| − | [[Image:telephone.gif|telefoon]] | + | [[Image:telephone.gif|telefoon]] 20000 |
| email: |helpdesk@science.ru.nl | | email: |helpdesk@science.ru.nl | ||
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[[Image:telephone.gif|telefoon]] 53535 | [[Image:telephone.gif|telefoon]] 53535 | ||
| email: |postmaster@science.ru.nl | | email: |postmaster@science.ru.nl | ||
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| − | + | Wij zijn gehuisvest in het Huygensgebouw, ruimtenummer HG03.055. De ingang bevindt zich in de centrale straat op de 3e verdieping, naast gang 5 tegenover de liften. | |
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| − | ''Zowel bij | + | De afdeling is normaal gesproken bezet op werkdagen van 8.30 tot na 18.00 uur. Het algemene H&I nummer wordt in principe altijd opgenomen gedurende deze uren. |
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| + | Volgens een internationale afspraak moet elk netwerkdomein een "postmaster" kennen die aan hem/haar gestuurde elektronische post altijd vrij snel leest. Aan deze fictieve persoon kunnen alle vragen gesteld worden over e-mail adressen en netwerkgebruik. C&CZ gebruikt dit e-mail adres ook als een adres voor alle soorten procedures die te maken hebben met het computergebruik binnen de B-faculteit, zoals het aanvragen van nieuwe logins, het verwijderen van logins en het wijzigen van quota. | ||
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| + | ''Zowel bij 20000 als bij postmaster wisselen de personen die opnemen resp. beantwoorden.'' | ||
[/nl] | [/nl] | ||
[en] | [en] | ||
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== Helpdesk == | == Helpdesk == | ||
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|'''general:''' | |'''general:''' | ||
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| − | [[Image:telephone.gif|telefoon]] | + | [[Image:telephone.gif|telefoon]] 20000 |
| email: |helpdesk@science.ru.nl | | email: |helpdesk@science.ru.nl | ||
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| − | | ''' | + | | '''network:''' |
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| − | [[Image:telephone.gif|telefoon]] | + | [[Image:telephone.gif|telefoon]] 53737 |
| − | | email: | | + | | email: |netmaster@science.ru.nl |
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| − | | ''' | + | | '''FNWI Blackboard support:''' |
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| − | [[Image:telephone.gif|telefoon]] | + | [[Image:telephone.gif|telefoon]] 53666 |
| − | | email: | | + | | email: |blackboard@science.ru.nl |
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|} | |} | ||
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| − | C&CZ can usually be reached on working days from 8. | + | We are located in the Huygens building, room number HG03.055. The entrance is in the main 'street' on the 3rd floor, next to corridor 5 across the elevators. |
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| + | C&CZ can usually be reached on working days from 8.30 till after 18.00 hour. Normally, the general helpdesk number will always be answered during these hours. | ||
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| − | According to an international rule, every Internet-domain must have a "postmaster", who regularly reads mail addressed to him/her. You can ask this fictitious person any question related to mail. C&CZ uses this mail address also for all kinds of | + | According to an international rule, every Internet-domain must have a "postmaster", who regularly reads mail addressed to him/her. You can ask this fictitious person any question related to mail. C&CZ uses this mail address also for all kinds of procedures, related to computer usage in the Faculty of Science, like requesting a new login, removing a login or changing disk quota. |
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| − | [ | + | ''The persons behind 20000 and postmaster change regularly.'' [/en] |
Latest revision as of 14:12, 5 November 2019
Helpdesk
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We are located in the Huygens building, room number HG03.055. The entrance is in the main 'street' on the 3rd floor, next to corridor 5 across the elevators.
C&CZ can usually be reached on working days from 8.30 till after 18.00 hour. Normally, the general helpdesk number will always be answered during these hours.
According to an international rule, every Internet-domain must have a "postmaster", who regularly reads mail addressed to him/her. You can ask this fictitious person any question related to mail. C&CZ uses this mail address also for all kinds of procedures, related to computer usage in the Faculty of Science, like requesting a new login, removing a login or changing disk quota.
The persons behind 20000 and postmaster change regularly.
