Difference between revisions of "Contact"
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| + | <nl> | ||
| + | Het standaard ingangspunt voor vragen, storingen en [[Reparaties|Reparaties]] is de Helpdesk. De helpdesk kan bereikt worden via telefoon, web en mail: | ||
| + | * Telefoon: dringende vragen of storingen: [[Image:telephone.gif|telefoon]] 56666 | ||
| + | * Web: [https://helpdesk.science.ru.nl/ helpdesk website van C&CZ/GDI], inloggen met RU-personeels- of -studentnummer en wachtwoord horend bij RU-account | ||
| + | * Mail: [mailto:helpdesk-ticket@science.ru.nl Helpdesk-ticket] | ||
| + | * IRL: HG03.055, Huygensgebouw, Heyendaalseweg 135, 6525 AJ Nijmegen | ||
| + | |||
| + | Indien men weet dat de storing te maken heeft met Science servers of het betreft een groep werkplekken, bv geinstalleerde software, dan kan men ook direct Postmaster benaderen: | ||
| + | * Dringende vragen of storingen: [[Image:telephone.gif|telefoon]] 53535 | ||
| + | * Mail: [mailto:postmaster@science.ru.nl Postmaster] | ||
| + | * IRL: HG03.055, Huygensgebouw, Heyendaalseweg 135, 6525 AJ Nijmegen | ||
| + | |||
| + | Voor speciale wensen: [[studenten_login_|de contactpersoon van de studierichting]] of afdeling. Als je de Science login nog even wil aanhouden, terwijl je hier niet meer werkt of studeert, zal C&CZ dit alleen doen op verzoek van de [[studenten_login_|contactpersoon van je studierichting]] of afdeling. | ||
| + | |||
| + | Studenten: | ||
| + | * Met vragen over het RU-account (vroeger KISS geheten) en het student.ru.nl email adres kun je terecht bij de [http://www.ru.nl/aspx/get.aspx?xdl=/views/run/xdl/page&ItmIdt=18580&SitIdt=190&VarIdt=158 helpdesk/balie Studentenzaken]. | ||
| + | </nl> | ||
| + | |||
| + | [en] | ||
| + | The standard entry point for questions, problems and [[Reparaties|Repairs]] is the Helpdesk. The helpdesk can be reached by phone, web and mail: | ||
| + | * Phone: urgent questions or problems: [[Image:telephone.gif|telefoon]] 56666 | ||
| + | * Web: [https://helpdesk.science.ru.nl/ C&CZ/GDI helpdesk website], log in with RU personnel or student number and password for the RU-account. | ||
| + | * Mail: [mailto:helpdesk-ticket@science.ru.nl Helpdesk-ticket] | ||
| + | |||
| + | If one knows that the problem has to do with Science servers or deals with a group of pc's, e.g. installed software, then one can also directly contact Postmaster: | ||
| + | * Urgent questions or problems: [[Image:telephone.gif|telefoon]] 53535 | ||
| + | * Mail: [mailto:postmaster@science.ru.nl Postmaster] | ||
| + | |||
| + | For special request: [[studenten_login_|the contact person of your study]] or department. If e.g. you want to keep your Science account for some time, while you do not work or study at Radboud University, C&CZ will only do this after a request from the [[studenten_login_|the contact person of your study]] or department. | ||
| + | |||
| + | Students: | ||
| + | * With questions about the RU-account (formerly called KISS) and the student.ru.nl email address, please visit the [http://www.ru.nl/aspx/get.aspx?xdl=/views/run/xdl/page&ItmIdt=18580&SitIdt=190&VarIdt=158 helpdesk/front office Student Affairs]. | ||
| + | [/en] | ||
[[Categorie:Storingen]] | [[Categorie:Storingen]] | ||
Revision as of 19:30, 19 January 2011
The standard entry point for questions, problems and Repairs is the Helpdesk. The helpdesk can be reached by phone, web and mail:
- Phone: urgent questions or problems:
56666 - Web: C&CZ/GDI helpdesk website, log in with RU personnel or student number and password for the RU-account.
- Mail: Helpdesk-ticket
If one knows that the problem has to do with Science servers or deals with a group of pc's, e.g. installed software, then one can also directly contact Postmaster:
- Urgent questions or problems: 53535
- Mail: Postmaster
For special request: the contact person of your study or department. If e.g. you want to keep your Science account for some time, while you do not work or study at Radboud University, C&CZ will only do this after a request from the the contact person of your study or department.
Students:
- With questions about the RU-account (formerly called KISS) and the student.ru.nl email address, please visit the helpdesk/front office Student Affairs.