Difference between revisions of "Contact"

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Het standaard ingangspunt voor vragen, storingen en [[Reparaties|Reparaties]] is de Helpdesk. De helpdesk kan bereikt worden via telefoon, web en mail:
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* Telefoon: dringende vragen of storingen: [[Image:telephone.gif|telefoon]] 56666
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* Web: [https://helpdesk.science.ru.nl/ helpdesk website van C&CZ/GDI], inloggen met RU-personeels- of -studentnummer en wachtwoord horend bij RU-account
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* Mail: [mailto:helpdesk-ticket@science.ru.nl Helpdesk-ticket]
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* IRL: HG03.055, Huygensgebouw, Heyendaalseweg 135, 6525 AJ  Nijmegen
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Indien men weet dat de storing te maken heeft met Science servers of het betreft een groep werkplekken, bv geinstalleerde software, dan kan men ook direct Postmaster benaderen:
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* Dringende vragen of storingen: [[Image:telephone.gif|telefoon]] 53535
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* Mail: [mailto:postmaster@science.ru.nl Postmaster]
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* IRL:  HG03.055, Huygensgebouw, Heyendaalseweg 135, 6525 AJ Nijmegen
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Voor speciale wensen: [[studenten_login_|de contactpersoon van de studierichting]] of afdeling. Als je de Science login nog even wil aanhouden, terwijl je hier niet meer werkt of studeert, zal C&amp;CZ dit alleen doen op verzoek van de [[studenten_login_|contactpersoon van je studierichting]] of afdeling.
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Studenten:
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* Met vragen over het RU-account (vroeger KISS geheten) en het student.ru.nl email adres kun je terecht bij de [http://www.ru.nl/aspx/get.aspx?xdl=/views/run/xdl/page&amp;ItmIdt=18580&amp;SitIdt=190&amp;VarIdt=158 helpdesk/balie Studentenzaken].
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[en]
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The standard entry point for questions, problems and [[Reparaties|Repairs]] is the Helpdesk. The helpdesk can be reached by phone, web and mail:
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* Phone: urgent questions or problems: [[Image:telephone.gif|telefoon]] 56666
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* Web: [https://helpdesk.science.ru.nl/ C&CZ/GDI helpdesk website], log in with RU personnel or student number and password for the RU-account.
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* Mail: [mailto:helpdesk-ticket@science.ru.nl Helpdesk-ticket]
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If one knows that the problem has to do with Science servers or deals with a group of pc's, e.g. installed software, then one can also directly contact Postmaster:
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* Urgent questions or problems: [[Image:telephone.gif|telefoon]] 53535
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* Mail: [mailto:postmaster@science.ru.nl Postmaster]
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For special request: [[studenten_login_|the contact person of your study]] or department. If e.g. you want to keep your Science account for some time, while you do not work or study at Radboud University, C&amp;CZ  will only do this after a request from the [[studenten_login_|the contact person of your study]] or department.
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Students:
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* With questions about the RU-account (formerly called KISS) and the student.ru.nl email address, please visit the [http://www.ru.nl/aspx/get.aspx?xdl=/views/run/xdl/page&amp;ItmIdt=18580&amp;SitIdt=190&amp;VarIdt=158 helpdesk/front office Student Affairs].
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[/en]
  
  
 
[[Categorie:Storingen]]
 
[[Categorie:Storingen]]

Revision as of 18:30, 19 January 2011

The standard entry point for questions, problems and Repairs is the Helpdesk. The helpdesk can be reached by phone, web and mail:

  • Phone: urgent questions or problems: telefoon 56666
  • Web: C&CZ/GDI helpdesk website, log in with RU personnel or student number and password for the RU-account.
  • Mail: Helpdesk-ticket

If one knows that the problem has to do with Science servers or deals with a group of pc's, e.g. installed software, then one can also directly contact Postmaster:

  • Urgent questions or problems: telefoon 53535
  • Mail: Postmaster

For special request: the contact person of your study or department. If e.g. you want to keep your Science account for some time, while you do not work or study at Radboud University, C&CZ will only do this after a request from the the contact person of your study or department.

Students: