Difference between revisions of "Categorie:Telefonie"

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([IP Telefonie (IPT)][IP Telephony (IPT)])
([Mutaties][Changes])
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Nieuwe aansluitingen, verhuizingen van aansluitingen, opheffen van abonnementen en het wijzigen van instellingen kunt u aanvragen via de telefooncontactpersoon van uw afdeling. Deze melden op hun beurt via E-mail de mutaties bij telefoonbeheer onder vermelding van:
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Nieuwe aansluitingen, verhuizingen van aansluitingen, mobiele telefoons, aanschaffen en opheffen van abonnementen en het wijzigen van instellingen kunt u aanvragen via de telefooncontactpersoon van uw afdeling. Deze melden op hun beurt via E-mail of de ISC Website de mutaties bij het ISC. Overigens is het niet langer nodig om verhuizingen aan te vragen voor het verplaatsen van de vaste Mitel telefoons. Die werken in ieder voor data (computer, Internet) geactiveerd outlet. Als u een toestel verplaatst zal deze na het opstarten gewoon zijn eigen nummer en instellingen behouden.
  
* het te verhuizen telefoonnummer,
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Door op afdelingsniveau de eigen abonnementen te laten beheren kunt u uw telecomkosten bewaken!
* een kostenplaatsnummer,
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* een OUTLETNUMMER van de nieuwe locatie,
 
* in het geval van een nieuwe aansluiting: of u een analoog of digitaal toestel wilt.
 
 
 
Deze werkwijze is gekozen om de afdeling de gelegenheid te geven de kosten te bewaken. (zie ook "Abonnement en gesprekskosten" en "Handleidingen telefoonapparatuur en procedures" hieronder.) FNWI beschikt niet zelf over een telefoonmonteur, deze wordt ingehuurd! Daarom kunnen dit type aanpassingen tot maximaal 10 werkdagen duren (overeenkomst tussen ISC en VC Networks, de leverancier van de dienst). Wees dus tijdig met aanvragen.
 
  
'''Het is absoluut onmogelijk om zelf een telefoontoestel te verhuizen! Dit zal zeker niet werken en u kunt hiermee schade aan de apparatuur veroorzaken.'''
 
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New connections , moves, removals and changing settings can be requested by the telephony contact person of your department . They will send an e-mail to telephony management stating:
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New connections , moves, cell phones, purchase and cancelling of subscriptions, removals and changing settings can be requested by the telephony contact person of your department . They can send an e-mail to the ISC or use the ISC website. It's no langer necessary to request moving telephones in advance. All Mitel Phones can be moved and plugged into any outlet that's already activated for data (computer, internet). After connecting the Phone it wil retrieve it's own number and all settings.
 
 
* the phone number to move,
 
* a financial cost center number,
 
* an OUTLET NUMBER of the new location,
 
* in the case of a new connection: whether you want an analog or digital telephone.
 
  
This method was chosen to let the department guard costs (see "Subscription and call costs" and "Manuals telephone equipment and procedures" below .) FNWI does not have a telephony technician, we hire one. Therefore, this type of adjustments can take up to 10 days time (agreement between ISC and VC Networks, the provider of the service). So please make your requests on time.
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By letting the departments manage their own telephone supbscriptions they can monitor their telecom expenses
  
''' It is absolutely impossible to move a phone yourself! This certainly will not work and you can cause damage to the equipment. '''
 
 
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Revision as of 10:33, 31 January 2017

Introduction

C&CZ section Telephony management is your first contact for all kind of telephony (speech communication) matters, like group arrangements, voicemail, repairing the PABX (telephony switch), the phone lines and the digital or analog phones that are supplied by telephony management, subscriptions, moving of connections and new connections. C&CZ Telephony management does no longer deal with mobile telephony, DECT phones and faxes.

Disruptions

Call 52666 (or call C&CZ operations, 20000) or send an e-mail to Choose the subject 'Problem', so that we know which mails to address first.

New Telephony

IP Telephony (IPT)

The telephone exchange of the SKU has been replaced. A new telephone exchange based on IP Telephony has been installed. This is a technique where the telephones are connected to the telephone exchange via the data network. Therefore all fixed phones on campus are replaced by an IPT device.

Vodafone Wireless Office (VWO)

The SKU has entered into a contract with Vodafone for use of the Vodafone Wireless Office mobile telephony.

Choice

VWO and IPT are alternative telephony solutions for employees. Departments choose per employee/device/location for IPT and/or VWO. This is a suitable moment for departments to review their telephony needs and to reorganize if necessary. On the RU telephony website extensive information about IPT and VWO is available: costs, functionality, manuals, etc. Through the FNWI telephony contact persons of the various departments, C&CZ will assist the departments with their choice. The migration to IPT and the possible settings are guided by C&CZ. Applications for VWO are handled by the ISC who will also provide support.

Roll Out

IPT is rolled out sparingly until now. The VWO service is available. Departments can contact the ISC for subscriptions, devices, and support.

Current situation

Cost

ISC Telephony management is responsible for the phone bills and gives Science departments detailed insight in their phone costs via E-mail.

The phone and mail guides of the Science Faculty, Radboud University and RadboudUMC are available online.

Changes

New connections , moves, cell phones, purchase and cancelling of subscriptions, removals and changing settings can be requested by the telephony contact person of your department . They can send an e-mail to the ISC or use the ISC website. It's no langer necessary to request moving telephones in advance. All Mitel Phones can be moved and plugged into any outlet that's already activated for data (computer, internet). After connecting the Phone it wil retrieve it's own number and all settings.

By letting the departments manage their own telephone supbscriptions they can monitor their telecom expenses

More information

  • Detailed procedures and manuals are available with information on conference calls, voicemail, phone directory administration (telmut) and phone manuals.
  • FNWI Telephony contact persons can adjust the guide data at the telmut website, a manual (PDF) is available.
  • Detailed information on calling on campus can also be found at the RU telephony webpage. Who do I talk to when I call the operator? What are those green phones? What can I do with my phone? You can find many answers here!
  • See also: 'Network'

Pages in category "Telefonie"

The following 4 pages are in this category, out of 4 total.